Shipping policy
Shipping Policy — StudioVelo3D
Every product is printed on demand in Rotterdam. That means delivery takes slightly longer than stock items — but what arrives was made specifically for your order, fresh off the printer.
Processing Time
Before your order ships, we print it, check it and pack it. That takes 2–4 business days for standard products and 5–7 business days for custom orders.
Shipping — The Netherlands
PostNL Standard delivers in 1–2 business days after dispatch for €4.95. PostNL Tracked delivers in the same timeframe for €6.95. Free shipping on orders from €100.
Shipping — Belgium and Germany
Belgium: 2–3 business days after dispatch — €7.95. Germany: 3–5 business days after dispatch — €9.95.
For other EU countries, email hello@bemocollective.com for a shipping quote.
Track & Trace
Once your order ships, you'll receive an email with a Track & Trace code to follow your delivery.
Not Home at Delivery?
Use the Track & Trace link in your shipping confirmation to choose a delivery moment or redirect your parcel to a nearby PostNL collection point.
Damaged or Missing Parcel?
Email hello@bemocollective.com with your order number. We'll sort it — no hassle.
Contact
StudioVelo3D / Bemo Collective Email: hello@bemocollective.com Address: Rotterdam, the Netherlands Chamber of Commerce: 42001235 VAT: NL869227403B01