Terms of service
Terms of Service — StudioVelo3D
"We", "us" and "our" refer to StudioVelo3D, part of Bemo Collective. By using our webshop, you agree to these terms and our Privacy Policy. If you don't agree, don't use our Services.
Section 1 — Access and Account
By using our Services you confirm you are of legal age in your region. You're responsible for keeping your account credentials secure and for all activity on your account. Accounts are non-transferable.
Section 2 — Our Products
All products are 3D printed on demand in Rotterdam using sustainable plastic. Colours and appearance may vary depending on your screen settings. Descriptions and specifications may change without notice.
Section 3 — Orders
A placed order is a purchase offer. We reserve the right to accept or refuse orders at our discretion. An order is confirmed once we've accepted it in writing and payment is processed. As products are printed on demand, cancellations may not be possible after acceptance. Returns follow our Returns Policy.
Section 4 — Pricing and Billing
Prices may change without notice. The price at time of ordering is the price charged, as shown in your order confirmation. Prices are exclusive of taxes, shipping and customs unless stated otherwise. You confirm you're authorised to use the payment method provided.
Section 5 — Shipping and Delivery
All products are printed and shipped from Rotterdam. Delivery times are estimates, not guarantees. We're not liable for delays caused by carriers, customs or circumstances outside our control. Risk transfers to the buyer once the package is handed to the carrier.
Section 6 — Intellectual Property
All content on this site — texts, images, product designs, logos and slogans — belongs to StudioVelo3D / Bemo Collective or its licensors. You may not reproduce, distribute or commercially use our content without written permission. StudioVelo3D and related product names are trademarks of Bemo Collective. All rights reserved.
Section 7 — Third-Party Tools
Our webshop may use third-party tools we don't control. These are offered as-is, without warranties. Use is at your own risk.
Section 8 — External Links
Links to external sites are provided for reference. We're not responsible for their content or policies. Visiting them is at your own risk.
Section 9 — Relationship with Shopify
This section may not be removed or modified in accordance with Shopify policy.
StudioVelo3D uses Shopify as its technical platform. All transactions take place directly between you and StudioVelo3D. Shopify is not a party to these transactions and accepts no liability for products, delivery or damages. By using our Services, you release Shopify from all claims arising from your purchases with StudioVelo3D.
Section 10 — Privacy Policy
Personal data is handled in accordance with our Privacy Policy. Shopify processes certain data to deliver the Services. By using our Services, you confirm you've read and accepted our Privacy Policy.
Section 11 — Feedback
Submitting feedback or ideas grants StudioVelo3D a royalty-free licence to use them for improving and promoting our products. You confirm your feedback doesn't infringe third-party rights and is honest.
Section 12 — Errors and Omissions
Despite our care, errors in product descriptions, prices or availability may occur. We reserve the right to correct these and cancel affected orders, even after placement.
Section 13 — Prohibited Use
Our Services may only be used for lawful purposes. Not permitted: fraud, IP infringement, false information, spam, harmful software, automated scraping without permission, or circumventing security measures. We may block or terminate accounts for breaches.
Section 14 — Automated Agents
Automated software or AI agents accessing our Services must comply with Section 13, identify themselves in all requests, not simulate human behaviour, not bypass CAPTCHAs and not circumvent security measures. We may restrict or block agent access at any time.
Section 15 — Termination
We may terminate your access at any time without notice if you breach these terms. Outstanding payments remain due. Provisions that survive termination — including IP, liability and indemnification — remain in force.
Section 16 — Disclaimer of Warranties
Our Services and products are offered as-is and as-available, without warranties of any kind. We don't guarantee uninterrupted, error-free availability.
Section 17 — Limitation of Liability
To the extent permitted by law, StudioVelo3D / Bemo Collective is not liable for indirect, incidental or consequential damages — including loss of profit or data — arising from use of our Services or products.
Section 18 — Indemnification
You indemnify StudioVelo3D, Bemo Collective, Shopify and their partners against all claims and costs — including legal fees — arising from breach of these terms or misuse of our Services.
Section 19 — Severability
If any provision is found invalid or unenforceable, the remaining provisions stay in full force.
Section 20 — Entire Agreement
These Terms, together with our Privacy Policy and Returns Policy, form the entire agreement between you and StudioVelo3D.
Section 21 — Assignment
You may not transfer your rights under these terms without our written consent. We may transfer ours without notice.
Section 22 — Governing Law
These terms are governed by Dutch law. Disputes go to the competent court in Rotterdam, unless mandatory consumer law requires otherwise.
Section 23 — Changes
We may update these terms at any time. The current version is always on our website. Continued use after changes constitutes acceptance.
Section 24 — Contact
StudioVelo3D / Bemo Collective Email: hello@bemocollective.com Address: Rotterdam, the Netherlands Chamber of Commerce: 42001235 VAT: NL869227403B01